European customers have high expectations – and legal rights – when it comes to returns. This is both a key competitive factor and an issue that can either support or destroy the bottom line for an online retailer. Interpost offers customers a complete international solution that is cost-effective and reliable.
Online shoppers want to lower purchasing risk for goods they do not have an opportunity to see, touch, or feel. While returns and exchanges represent the last phase of a consumer’s purchase process, it is often the first consideration when visiting a new online store. It is also a key competitive factor, with some sites offering free returns to boost consumer confidence and sales volumes.
Implementing a simple, easy-to-use returns service covering multiple countries is no walk in the park. Interpost is currently the only company able to offer return services via local post offices or convenience stores in 19 European countries via a single web interface.
ReturnYourParcel is a simple, prepaid return service for online retailers available in 19 European countries and translated into 16 languages operating via local post offices or convienience stores. Online retailers can sell their products throughout Europe using a single returns process, without the need for costly investments in IT or international warehousing.