This section is for general questions about Interpost Ltd and its products, services and activities.
Please use our Track & Trace service for any question you may have regarding your specific parcel delivery status. If the answer to your question is not displayed below then please don’t hesitate to contact us using this form.

I have just made an order online, when is my shipment going to arrive?

For more information about your order please contact the customer service department of your online retailer. If they direct you to Interpost, we advise you to go to www.trackyourparcel.eu to check the status of your order.

Is it possible to change the address on the parcel I sent through Interpost?

Unfortunately no, it isn’t. Once a parcel is posted we can’t change the destination address. Parcels with an incorrect or incomplete address will be returned to the online retailer you placed your order with.

Can I view transit times and rates before I ship?

Based on their service requirements, your online retailor have been provide you a tailor made offer, including the expected transit times. They will thus be able to inform you in advance about transit times.
As an online retailer, can I integrate my existing e-commerce platform with Interpost to make shipping simple?
Yes, you can. Interpost offers single web interface solutions that are really easy to implement in your e-commerce module. We provide plug-in’s for various software platforms and user friendly manuals for the IT integration. Our IT support team will be available to assist you.

Our company would like to begin exporting products to several countries. Can Interpost advise us?

Our company would like to begin exporting products to several countries. Can Interpost advise us?
Yes, we can. Interpost is an expert in cross-border E-commerce. We provide our customers with distribution and return shipping solutions worldwide, with a focus on European destinations. Our customers can also access our web portal “Customer-Pages” to track delivery status, run reports and register claims. You can contact your local sales representative to discuss your specific needs.

I am a consumer. Can I send a parcel with Interpost?

Sorry we can’t help you. Interpost only provides services to online retailers and businesses.